399de Privacy Policy —
Full Protection Guaranteed

1. Introduction and Scope

399de ("we", "us", or "platform") is a trusted online casino and betting service provider in Bangladesh. We take our users' privacy seriously and are committed to protecting your personal information.

This Privacy Policy ("Policy") describes how 399de collects your personal information, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties. This Policy applies to the https://399de.cam website and all related services.

By using our services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services. For any questions, please contact our support team.

2. What Information We Collect

During the registration and service use process at 399de, we collect various types of information. This information is essential for improving our service quality and ensuring the security of your account.

2.1 Information You Provide Directly

When you register on our platform or use our services, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and username
• bKash, Nagad, or Rocket number (for transactions)
• Password (stored in encrypted form)
• Identity verification documents (national ID card or passport)

2.2 Automatically Collected Information

When you visit our website, the following information may be collected through technical processes:

• IP address and geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, and click data
• Information obtained from cookies and similar tracking technologies
• Referral URL (where you came from before reaching our site)

2.3 Transaction-Related Information

Detailed information about every deposit and withdrawal transaction is stored in our system. This includes:

• Transaction date, time, and amount
• Payment method used (bKash, Nagad, Rocket)
• Transaction reference number
• Account balance history

3. Purpose of Information Use

399de uses the information collected from you only for specific and legitimate purposes. We never use your information unnecessarily and maintain strict controls to prevent misuse of data.

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and rewards
• Ensuring the proper functioning of gaming services

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized use of accounts
• Identifying suspicious transactions
• Maintaining platform security
• Completing the KYC (Know Your Customer) process

3.3 Communication and Support

• Sending important account-related notifications
• Providing support via live chat and email
• Informing you about relevant offers and promotions (on a consent basis only)

3.4 Responsible Gaming

We are committed to promoting responsible gaming. By analyzing data about your gaming behavior, we are able to identify problematic gaming patterns and provide the necessary support. For more details, visit our Responsible Gaming page.

4. Information Sharing with Third Parties

399de never sells your personal information to third parties for commercial purposes. However, in certain circumstances it may be necessary to share information on a limited basis.

4.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment processors. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

4.2 Game Providers

Limited gameplay-related data is shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, which is essential for the proper operation of games.

4.3 Legal Obligations

Information may be disclosed as required to comply with a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, we will always provide only the information that is legally required.

4.4 Technology Partners

Limited information may be shared with trusted technology partners to ensure the security and functionality of the website. These partners are bound by terms similar to our Privacy Policy.

5. Cookies and Tracking Technologies

The 399de website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser or device that hold certain information about your visit.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are needed to maintain login sessions, ensure security, and process financial transactions. Disabling these cookies will prevent the service from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings (such as language and display preferences). They make your future visits easier and more personalized.

5.3 Analytical Cookies

Analytical cookies are used to understand which parts of the website are used most and where improvements are needed. This information is analyzed in aggregate; it is not used to identify any individual.

Most cookies can be controlled or disabled through your browser settings. However, disabling certain cookies may limit the functionality of the service.

6. Information Security Measures

399de follows industry-standard security technologies and processes to protect your personal information. Our security framework maintains the highest standards through continuous monitoring and regular updates.

Please note, however, that transmitting information over the internet is not completely 100% secure. While we are committed to ensuring the highest level of protection, you are also responsible for keeping your account password confidential and not sharing it with anyone.

7. Data Retention Period

399de retains your personal information only for as long as necessary. The retention period is determined based on the type of information and applicable legal requirements.

7.1 Account Information

Your personal information is retained for as long as your account remains active. Even after account closure, information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention purposes.

7.2 Financial Transaction Information

Financial records are required to be retained for the period prescribed by applicable law. This information is kept for the necessary period even after account closure.

7.3 Log and Analytics Data

Server logs and analytics data are generally retained for a short period and are then automatically deleted.

8. Your Rights and Choices

399de respects your rights regarding your information. You have the following rights on our platform:

8.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We are committed to responding to your request within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or by contacting the support team.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can opt out of this service at any time. However, important account-related notifications (security alerts, transaction confirmations) cannot be turned off.

8.4 Right to Close Your Account

You can request to close your account at any time. Before closing your account, all pending transactions must be settled and any balance must be withdrawn.

To exercise any of your rights, contact us via our 24/7 live chat support or by email.

9. Protection of Minors

399de provides services only to individuals aged 21 and above. We do not intentionally collect any information from minors.

Age is verified at the time of registration, and if we learn that a person opened an account while under the age of 21, that account will be closed immediately and all associated information will be deleted.

If you become aware that a minor is using our platform, please notify our support team immediately.

10. Changes to the Privacy Policy

399de reserves the right to modify or update this Privacy Policy from time to time. The Policy may change due to the addition of new features to the service, legal changes, or the adoption of improved data protection methods.

For significant changes, we will send a notification to your registered email and update the "Last Updated" date on this page. Continued use of the service after changes have been made will be considered as your consent to the revised Policy.

The latest version of this Policy will always be available at https://399de.cam/privacy-policy. We recommend that you visit this page regularly.

11. Applicable Law and Dispute Resolution

This Privacy Policy is governed by applicable law. Any disputes related to data protection and privacy will be addressed through dialogue.

If you believe that your privacy rights have been violated, please first contact our support team directly. We are committed to resolving your concerns promptly.

For more details, please read our Terms and Conditions page, which together with this Privacy Policy forms our complete legal framework.