Frequently Asked Questions
Answers to all your questions about 399de
Accounts, deposits and withdrawals, games, bonuses, and security — everything you want to know before and after playing at 399de, all in one place.
Whether you are new to 399de or a long-time player, having questions is natural. In this FAQ page we have provided detailed answers to the most common questions about creating an account, depositing and withdrawing money via bKash and Nagad, the rules of various games, the welcome bonus and VIP benefits, and safe gaming. If you cannot find an answer here, our 24/7 live chat support is always by your side.
Account and Registration
To open an account at 399de you will need an active mobile number, a valid email address, and a strong password. During registration, enter your correct name and date of birth, as this information is used to verify your identity at the time of withdrawal. Please note that you must be at least 21 years old to open an account at 399de.
No. Each user may only open one account. Having more than one account in the same person's name will be considered a violation of 399de's rules and both accounts may be suspended. If you are having trouble accessing your account, contact us via live chat — we will help.
On the login page, use the "Forgot your password?" option to send a password reset link to your registered email. If you also have trouble with your email, contact 399de's 24/7 live chat support directly and recover your account after verifying your identity.
399de may verify an account holder's identity at the time of withdrawal. Usually a clear photo of a National ID (NID) or passport is required. This is done for security purposes — to prevent anyone else from withdrawing money from your account. The verification process is generally completed quickly.
First, clear your browser's cache and cookies and try again. Make sure you have entered your mobile number or email and password correctly. If the problem continues, contact 399de's live chat — our support team is always ready to assist in Bengali.
Deposits and Withdrawals
Money deposited via bKash is usually credited to your 399de account instantly — within a few seconds. However, network congestion can sometimes cause a delay of up to 5-10 minutes. If it takes more than 15 minutes, please contact live chat with your transaction ID.
Yes. 399de currently accepts deposits via three mobile banking methods: bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 for all three methods. Through these most popular mobile payment methods in Bangladesh, you can deposit money quickly and securely at any time.
The minimum deposit at 399de is ৳100 (for each payment method). For withdrawals, the minimum amount is ৳500. The maximum limit is determined by your VIP level and account verification level. See the cashier section of your account for details.
After a withdrawal request is approved at 399de, the money generally reaches your bKash, Nagad, or Rocket account within 5 to 30 minutes. This is one of the fastest withdrawal times among online casino platforms in Bangladesh.
399de does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction charges. Please check the fee schedule in your mobile banking app for details.
It may be possible to cancel a request by contacting live chat while it is still being processed. However, once it has been approved and the transfer to mobile banking has started, it can no longer be cancelled. So please verify all details carefully before submitting a request.
Games & How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the sports betting section of 399de. From there, select BPL under the cricket tab and choose your preferred match. You can place bets on various markets including match winner, total runs, and number of wickets. Review the odds carefully before placing a bet.
RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players over the long term. For example, a 95% RTP means an average of ৳95 is returned for every ৳100 wagered. However, this is an average across thousands of rounds — results in a single session can vary considerably. 399de ensures fair play across all games.
Yes. All live casino games at 399de — live roulette, live baccarat, live blackjack — are fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone without needing to download a separate app. Just make sure you have a stable internet connection.
Aviator by Spribe is a crash game. In each round, a plane takes off and a multiplier keeps rising. You need to "cash out" before the plane "crashes." If you don't cash out in time, you lose your bet. There is also the option to place two bets at the same time. To play Aviator at 399de, go to the crash games section.
If the internet disconnects, most games complete the round on the server side and the result will be visible once you reconnect. However, in crash games such as Aviator, if auto-cashout is not set and the connection drops, you may lose your bet. It is therefore recommended to always use the auto-cashout option when playing crash games.
Bonuses & Promotions
When you open a new account at 399de and make your first deposit, you will receive a 120% welcome bonus of up to ৳8,000. That means if you deposit ৳1,000, you get ৳1,200 as a bonus. To claim the bonus, activate it from the promotions section and deposit a minimum of ৳100. The bonus will be credited to your account automatically.
A wagering requirement means you must wager the bonus amount a specified number of times before you can withdraw it. The wagering requirement for the welcome bonus at 399de is 20 times. For example, if you receive a ৳1,200 bonus, you must place a total of ৳24,000 in bets before withdrawing (৳1,200 × 20). This must be completed within the time limit.
The VIP program at 399de has three levels: Bronze, Silver, and Gold. You can naturally move up to higher levels through regular play. The Bronze level offers a maximum weekly cashback of 0.5%, Silver offers 1.0%, and Gold offers 1.5%. In addition, VIP members enjoy exclusive promotions and priority support.
The weekly VIP cashback at 399de is generally credited to your account and must meet a specific wagering condition before it can be withdrawn. The exact terms depend on your VIP level and the promotion rules. Contact the promotions page or the support team for more details.
Yes. 399de regularly offers special promotions on occasions such as Eid, Pohela Boishakh, Victory Day, and other special events. These offers are available for a limited time, so check the promotions page regularly or ask via live chat whether any special offers are currently running.
Security & Responsible Gaming
399de uses the highest standard SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal information is never shared with third parties. Payment information is processed directly through the secure gateways of bKash, Nagad, or Rocket, so your card or account number is not stored on our servers.
To open an account and play at 399de, you must be at least 21 years old. We follow an age verification process to keep minors away from gaming. If any account holder is found to be under 21 years of age, that account will be closed immediately.
To protect yourself, 399de provides several tools: setting deposit limits, taking a temporary break (cooling-off period), and full self-exclusion. To activate these options, visit the Responsible Gaming page or contact us via live chat. Always treat gaming as entertainment — never as a way to recover losses.
To activate self-exclusion, contact 399de's live chat support directly with your request. You can deactivate your account for a set period (1 week, 1 month, 6 months) or permanently. While self-exclusion is active, you will not receive any promotional emails or communications either. This is an important protection feature.
399de uses games only from reputable and established game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, and Evolution Gaming). These providers have their Random Number Generators (RNG) tested and certified through independent third-party audits. This means the outcome of every game is completely random and there is no predetermined pattern.
The support team at 399de provides assistance in Bengali 24 hours a day, 7 days a week. Contacting us via live chat generally gets a quick response. You can also reach us by email: [email protected]. Feel free to get in touch for any issue or question.
Still have questions?
Our support team is available 24/7 in Bengali, ready to help you. Chat with us on live chat right now.
Email: [email protected] | Response time: usually within a few minutes